Frequently asked questions
Why did the ferry depart ahead of schedule?
It may have been an emergency – in such cases, the ferry is obliged to go and wait for the emergency vehicle at the opposite shore. It is also possible that the ferry was transporting hazardous substances – in such cases, the passenger capacity is limited and, when it is full, the ferry can leave ahead of schedule.
Why was there no timely information about a traffic stoppage?
Unplanned traffic stoppages (such as unforeseen technical faults or weather conditions) are announced on our website as soon as is possible. Planned traffic disruptions (such as work on the shore or docking) are announced as many days in advance as possible on our website.
Why were the ferry crew taking a break even though there were cars waiting?
The members of the crew have statutory breaks and the authorities monitor compliance with these. It would be illegal to miss a break.
Why isn’t there a larger ferry on my route?
Finferries operates in accordance with the traffic agreement. The client who orders the service determines the size of the ferry. At present, the client ordering road ferry and commuter ferry services is the Centre for Economic Development, Transport and the Environment for Southwest Finland.
Why doesn’t the ferry go more frequently?
Finferries operates in accordance with the traffic agreement. At present, the client who orders road ferry and commuter ferry services and who sets the service level is the Centre for Economic Development, Transport and the Environment for Southwest Finland.
Why isn’t the reserve ferry also used when there is congestion?
Finferries operates in accordance with the traffic agreement. The traffic frequency and number of ferries are the responsibility of the client who orders the service.
Why do some people have priority and who monitors how priority is used?
The authorities are responsible for granting priority rights and monitoring the use of such rights. Priority rights are currently granted by the Centre for Economic Development, Transport and the Environment for Southwest Finland.
How much does it cost to use the ferries?
Finferries’ services are free to use. Only the Houtskär–Iniö route, which is operated in the summer season, is subject to a charge.
Can I book a place on a ferry?
Normally not. For some commuter ferry routes, you can book a place through the commuter ferry booking system at booking.finferries.fi, but other commuter ferries have reservation numbers for vehicles in conjunction with the timetable. Bookings can be made for buses on the Houtskär–Iniö route.
Why isn’t the timetable for the next season available online?
This is probably because changes to the timetable are still being worked on with various stakeholders. However, Finferries aims to put the timetable on its website as far as possible in advance of the next season.
What is the quickest way to find out about timetable changes and traffic stoppages?
Check the Finferries.fi website and use the free of charge Finferries mobile app.